Question 1

Where do your stones come from?

Accepted Answer

All our new stones are sourced from ethical suppliers; we work closely with a select number of like-minded businesses, based all around the world. 
We also source reclaimed stones from pieces that are no longer wanted, or are beyond repair.
 
Due to the nature of our supply chain, it can make replacing stones with exact copies - or sourcing matching pairs - a more time consuming process

Question 2

Where does your metal come from?

Accepted Answer

We work with UK suppliers for all our recycled precious metals, and with certified Fairtrade Gold suppliers for our Fairtrade grain. 
 
For more information about Fairtrade Gold, please visit the Fairtrade Gold website

Question 3

How do I commission a piece?

Accepted Answer

Drop us a line, come and see us in person, or arrange a chat over WhatsApp or Skype
We can talk through your ideas, timeframe and budget and go from there!

Question 4

What if I change my mind?

Accepted Answer

If you buy a piece from our website, you can return within 14 days for a full refund.
 
If you have worked with us on a bespoke piece, these are not refundable, unless the work is proven to be faulty or substandard.
All our bespoke pieces are made to order and to customer specification to ensure the item you receive is exactly what you want
 
For bespoke pieces, we take a 50% deposit at the start of the manufacturing process. In certain circumstances, work may be halted before the end of this process and balance will not be owed. However, these circumstances are at the discretion of Leonard of London and not guaranteed

Question 5

What is Hallmarking and why do I need it?

Accepted Answer

Hallmarking is the act of stamping a piece of precious jewellery with its metal fineness, date stamp and the mark of the maker who produced it.
 
Under the Hallmarking Act, most pieces of jewellery made by Leonard of London are required by law to be hallmarked. 
 
If you are purchasing an item made of Fairtrade Gold, there will be the additonal Fairtrade Gold mark present in the hallmark.
 
Hallmarking is a really important assurance for you the consumer that what you are buying, is indeed what we say it is.

Question 6

Can you work with my old jewellery?

Accepted Answer

Of course!
 
We love to work with pieces of jewellery and stones that have been passed down, or have simply served their purpose. 
 
Working with client's stones and metal helps to reduce the environmental impact of the work, and can add an extra meaning to the final piece. 
There are different ways in which old jewellery can be used; it can be possible to rework the same metal into a new piece, or it can be 'offset' against a new or different type of metal, depending on what the design dictates

Question 7

How do I look after my jewellery?

Accepted Answer

Whilst we pride ourselves on the quality of our manufacture, it still needs looking after.
Residue can build up behind gemstones over time, so remove your jewellery before using creams or lotions
Remove your jewellery before undertaking heavy tasks such as gardening or DIY to prevent damage
To keep your pieces in good condition, they can be cleaned with an old toothbrush and a bit of cleaning detergent.

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Frequently asked questions