privacy policy

This Privacy Policy shall apply to all contracts entered into by Leonard of London ("Sally Leonard", "we" or "us"). By using this website, or placing your order with us you are accepting this Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use this website.

Leonard of London is committed to ensuring your privacy is protected. Our Privacy Policy below sets out how we use and safeguard any information you provide when using our website, or making any transactions with us.

All personal or other information provided will only be used strictly in accordance with this privacy statement.

collecting your information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address, demographic information such as preferences and interests, and other information relevant to customer surveys and/or offers.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet and your purchase history. Your personal information will be used for the specific reasons stated below only.

why we collect your information

We may collect such Non-personal and Personal Information for the following purposes:

  • to provide and operate our products and services;

  • to provide our Users with ongoing customer assistance and technical support;

  • resolve disputes, calculate and collect fees, and troubleshoot problems

  • to be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • to provide you with information that may affect your use of our products/services;

  • to track order histories and sales progressions;

  • To comply with any applicable laws and regulations.

  • to verify your identity and the information you provide

  • to encourage a safe online experience and enforce our terms and conditions.

  • to improve our products and services, and our customer experience 

We do not sell or rent your Personal Information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following:

  • Service providers and affiliates who assist in the delivery of our products and services we provide to you, the enforcement of our terms and conditions, and the promotion of trust and safety

  • Third parties if we believe that disclosure is advisable or necessary to comply with the law, to enforce or apply our terms and conditions, or to protect the rights, property or safety of Leonard of London or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

 

analysis

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

how we store your personal information

Our company site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us at ask@leonardoflondon.com or write to us: Suite 12, Arundel House, 43, Kirby St, London, EC1N 8TE

cookies

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. This site is built by Wix.com; you can find more information on the cookies they use here

This site uses cookies for a number of reasons, such as:

  • to provide a great experience for your visitors and customers.

  • to monitor and analyze the performance, operation and effectiveness of this site

  • to ensure our site is secure and safe to use

 

The following links explain how to access cookie settings in various browsers:

 

To opt out of being tracked by Google Analytics across all websites, visit this link

communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

withdrawing your consent

If you don’t want us to process your data any more, please contact us at ask@leonardoflondon.com or write to us: Suite 12, Arundel House, 43, Kirby St, London, EC1N 8TE

external links

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

updates to this policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

any further queries

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at ask@leonardoflondon.com or write to us: Suite 12,  Arundel House, 43, Kirby St, London, EC1N 8TE